If you have an issue that you can’t resolve on your own, you can add a post on our OBDLink® Support Forum or submit a support ticket. Either of these options will give you the quickest response time. 

In some cases, our support team may ask you to create a debug log for further investigation. This article describes how to enable debugging and capture debug log information.

Note: We recently updated the OBDLink app and made improvements to its features and how it looks. This revised article matches the updated app’s screens and features. Download the latest version of the OBDLink app from the App Store (iOS) or Google Play (Android) to take advantage of the updated app's features and performance. 

Before you begin, be sure to:

  • Start your vehicle.
  • On your phone/tablet, open the OBDLink app and connect to your OBDLink adapter.
  • Make sure your phone/tablet is not streaming to any other Bluetooth/BLE devices.
  1. Confirm that your phone/tablet is Connected to the OBDLink adapter.
    iOSAndroid
    iOS screen showing the OBDLink app. The Connected indicator and the Settings icon are both highlighted.
    		Android screen showing the OBDLink app. The Connected indicator and the Settings icon are both highlighted.
  2. Tap Settings > Preferences > General and select Debugging Enabled.
    Tap the back arrow (<) in the upper left corner several times to go back to the app Home screen.
    iOS screen showing General Preferences options. The "Debugging Enabled" option is highlighted. The back arrow in the upper left corner is also highlighted.
    		Android screen showing General Preferences options. The "Debugging Enabled" option is highlighted. The back arrow in the upper left corner is also highlighted.
  3. Close the OBDLink app.
    iOS: Swipe up to open the app switcher and swipe up on the OBDLink app.
    Android: In the recent apps view, swipe up on the OBDLink app.
    iOS screen showing an app switcher view of 2 apps: Safari and the OBDLink app.
    		Android screen showing a recent apps view of 3 apps: Chrome, the OBDLink app, and Google Play store.
  4. Open the OBDLink app and be sure your phone/tablet is Connected to the OBDLink adapter.
    Look for the bug icon (highlighted) in the upper left corner of the screen, which indicates Debugging is enabled.
    Confirm that the issue occurs again.
    iOS screen showing the OBDLink app. The Connected indicator and the Bug icon in the upper left corner are both highlighted.
    		Android screen showing the OBDLink app. The Connected indicator and the Bug icon in the upper left corner are both highlighted.

  5. Send the debug log to the Support team using one of the following methods:

    1. Tap the bug icon in the upper left corner of the screen,
      or

    2. Navigate to Logs > Messages, tap the 3 horizontal dots (iOS) / 3 vertical dots (Android) menu button in the upper right corner, then tap Send Debug Information.

      iOS screen showing the Logs Messages tab. The 3 dots menu button in the upper right corner and the Messages tab are both highlighted.
      		Android screen showing the Logs Messages tab. The 3 dots menu button in the upper right corner and the Messages tab are both highlighted.
      iOS Logs Messages screen showing the Menu options. The "Send Debug Information" option is highlighted. The Messages tab is also highlighted.
      		Android Logs Messages screen showing the Menu options. The "Send Debug Information" option is highlighted. The Messages tab is also highlighted.
  6. Both methods open an email form with the debug log as an attachment. Please provide a detailed description of your issue in the form to help with troubleshooting. Scroll down to complete all the fields.
    Tap OK to send the message.
    iOS screen showing the Contact Support email form.
    		Android screen showing the Contact Support email form.

After you've resolved your issues, you can disable Debugging mode. Tap Settings > Preferences > General and deselect Debugging Enabled. 


Learn more


Need more help?

OBDLink Support Forum 

Submit a Support Ticket


OBDLink® is a registered trademark of OBD Solutions, LLC.