If you have an issue that you can’t resolve on your own, you can add a post on our OBDLink® Support Forum or submit a support ticket. Either of these options will give you the quickest response time. 


In some cases, our support team may ask you to create a debug log for further investigation. 

This article describes how to enable debugging and capture debug log information.


Before you begin, be sure to:

  • Start your vehicle and connect your phone/tablet to your OBDLink adapter.
  • Make sure your phone/tablet is not streaming to any other Bluetooth/BLE devices.


  1. Confirm that your phone/tablet is Connected to the OBDLink adapter.
    iOSAndroid
    iOS screen showing OBDLink app. The settings icon is highlighted.Android screen showing OBDLink app. The settings icon is highlighted.


  2. Tap Settings > Preferences > General and select Debugging Enabled. 

    Tap < several times to go back to the app Home screen.

    iOSAndroid
    iOS screen showing General Preferences options. The "Debugging Enabled" option is highlighted.Android screen showing General Preferences options. The "Debugging Enabled" option is highlighted.

  3. Close the OBDLink app. 

    iOS: Swipe up to open the app switcher and swipe up on the OBDLink app.

    Android: Tap the Menu icon (3 vertical dots) in the lower left corner and tap Exit.

    iOSAndroid
    iOS screen showing an app switcher view of 2 apps: Safari and the OBDLink app.Android screen showing the OBDLink app Home screen. The 3 dots menu in the lower left corner and the Exit option are both highlighted.


  4. Open the OBDLink app and be sure your phone/tablet is Connected to the OBDLink adapter.

    Confirm that the issue occurs again.  

  5. Send the debug log to the Support team.

    iOS: Navigate to Logs > Messages, tap Menu in the upper right corner, then tap Send Debug Information.

    Android: On the app Home screen, tap the Menu icon (3 vertical dots) in the lower left corner and tap Send Debug Information.


    The app opens an email to our Support team with the debug log as an attachment. Please provide a detailed description of your issue in the email to help with troubleshooting.

    iOSAndroid
    iOS screen showing the Logs Messages screen. The Menu button and Messages tab are both highlighted.




    iOS screen showing the Logs Menu screen. The "Send Debug Information" option is highlighted.    		Android screen showing the OBDLink app Home screen. The 3 dots menu in the lower left corner and the "Send Debug Information" option are both highlighted.


After you've resolved your issues, you can disable Debugging mode. Tap Settings > Preferences > General and deselect Debugging Enabled. 


Learn more


Need more help?

OBDLink Support Forum 

Submit a Support Ticket



OBDLink® is a registered trademark of OBD Solutions, LLC.